Contact Us

Say hello and lets connect!

SassyTwenties is HQ in SEATTLE, WA + was founded since 2004, but officially launched in 2008 with a mission to connect with people around the globe to immerse by re-creating own swag, making history by creating it's own story, be empowered by being true + authentic within the lifestyle + digital + fashion space.

our motto: re-immerse yourself by re-creating your own swag. one swag at a time.

Shipping & Returns

Shipping Methods

You will receive a message from sassytwenties once your order has shipped. Order processing takes between 2 to 5 business days, unless stated otherwise. Once your order has been processed, your item(s) will be shipped within 48 hours. 

Orders are not shipped or delivered on weekends or holidays. All domestic orders including tracking, please allow 48 hours for tracking information to update. Seller is not responsible for lost or stolen or packages once shipped. If you have an issue with your order pertaining to shipping, please send us a message and we will do everything we can to assist you.

INTERNATIONAL BUYERS - Please note that there are items in your cart that will be shipped from a different country. Please be aware that you may have to pay customs fees and or duties, these fees are set by your government and are the responsibility of the buyer. For more information, please contact your local customs office or postal service.

RUSH SHIPPING - Please contact us prior to ordering for additional shipping options and rush orders. We do our best to accommodate all of your needs, including requested delivery dates. Additional fees may be required for rush orders.

All shipment shall be shipped via USPS unless noted or requested differently upon communication.

Please note: We are not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence. If you have any questions or concerns before placing your order, please contact your local customs office. For any reason your local customs authorities confiscate any items from your order, sassytwenties is not responsible for reshipment or refund regarding the confiscated item(s).

Ground
$10 flat rate

2nd Day 
$25 flat rate

 

Overnight
$35 flat rate

Easy Returns & Exchanges

We want you to be happy and we love happy customers! Refunds/exchanges are handled on a case by case basis and issue must be address within the first 72 business hours from delivery confirmation for a credit.

Please send us a message if you have any questions or concerns after receiving your order and we will be in contact ASAP.

Return Policy

1.     Request for return must be filed within 3 days based on the original delivered date (it can be checked by online tracking website) of your package. Any quality issues should be proved with photograph documents and problem description. For customer service contact, you will be directed to "Contact Us" for further assistance.

2.     Return must be completed, unused, unwashed and with original tags and packaging. Any item altered or with odor (perfume, smoke, etc) is not returnable.

3.     Tailor made items, Clearance products and Intimates (Swimsuits, Bustiers & Corsets, Leggings Socks & Tights, Lingerie, etc due to health restrictions) are not returnable.

4.     We suggest you sending back the package to us as soon as possible. Also, the returned package should be postmarked within 3 days, and at the same time offer us relevant courier & tracking information for us to track your returned package.

5.     After receiving the returned package, our RMA department will process the RMA as well as inspect the returned items. For a refund RMA, the refund funds will be posted to you, please allow 5 to 7 business days for your bank to make it available. The processing time is vary and according to your bank’s policy.

6.     sassytwenties reserve the rights to deny credit if items returned in unacceptable condition.

7.     Original shipping charges are non refundable. If you used free shipping discount, we will calculate the shipping fee and charge it from your return item(s). We will only refund full amount for the cost of the item(s).

8.     You will receive your refund in the original form of payment.

(Unfortunately we cannot refund duties, taxes or shipping charges)

 For a kindly reminder that the package for return is in following conditions with original tags:
 

Unused.
     Unwashed.
       Unmodified.